Service Management Center provides you with comprehensive office equipment managed services. With managed services you delegate the day-to-day responsibilities of the service help desk, service provider dispatch, service call monitoring and service provider management to us.
You maintain control of key-strategic and policy initiatives. Your managers will have more time to focus on your core business. Your office equipment and labor productivity will improve and your overall operational costs will decrease.
Service Help Desk An efficient office equipment Service Help Desk is critical to achieving optimum productivity and reducing your costs.
An experienced Service Professional provides you with a single point-of-contact and accountability for all service activity including dispatch, technical phone support and service provider management.
Asset Management Asset Management provides you with the tools to reduce your costs and improve operational efficiency with Asset Tracking, Lifecycle Management and Reports.
Deployment Services Deployment Services is available for most all types of office equipment and includes Site Assessment, Site Preparation, Installation, Operator Training and Re-installation and Moves.
Service Vendor Management Your assigned Service Professional works daily with your service vendors and throughout the service call cycle to ensure successful service delivery.
If service levels or your internal service controls are not met, action is taken based upon your predefined escalation strategies.
Supply Logistics Supply Logistics provides services to improve the processes and reduce costs in the procurement, administration, storage, delivery and installation of your equipment supplies.
